Frequently Asked Questions
- Home /
- FAQs
What is the total delivery time?
Our order processing time is 1-2 business days (Monday – Friday). We offer standard shipping with an estimated delivery time of 3 to 4 business days depending on the destination.
Our total estimated delivery time is 4 to 6 business days .
For more information, visit our Shipping Policy page.
Which payment methods are accepted?
We accept the following payment methods:
- Visa
- MasterCard
- Maestro
- Discover
- PayPal
For more information, visit our Payment Options page.
Is it possible to canel my order?
Yes, you may cancel your order if it has not yet been dispatched. Please contact us for the cancellation before your order is dispatched.
Once an order has been dispatched, we are unable to cancel it.
Can I return my order?
Yes, you may return items within 30 days of receipt. To be eligible for a return, your item must be in the same condition that you received it, unused and ideally in its original packaging. You’ll also need the receipt or proof of purchase.
Following the receipt of your return, we will send you an email to confirm your refund.
For more information, visit our Return & Refund Policy page.
How can I get in touch?
Have a question? Concern? We’d love to assist, feel free to get in touch using the information below.
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM EDT
Email: info@booksmer.com
Phone: +19176956639
Contact Form: Click Here
Business Information
Booksmer is operated by Ad Spend s.r.o., a company registered in the Czech Republic.
Company Number: 21259666
VAT Number: CZ21259666
DUNS Number: 984057800
Address:
Křižíkova 44
Prague 18600
Czech Republic